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Unified customer inbox
The problem Messages across channels get missed
Message, channel, owner and status
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MENTRIX / SERVICE
AI chatbot for business
Help teams answer questions, qualify enquiries, follow up and hand important cases to people.
Discuss your project ↗
When does this service help?
Customer conversations often span multiple channels and follow-up can be missed. A useful system keeps context visible and knows when to hand off.
Illustrative expected outcomes
Before
Customer questions pile up across multiple chats, and the team repeatedly types the same answers.
Expected After
Conversations are centralized with AI drafting replies, while humans take over complex issues and track progress.
Business Value
Helps the team continuously track sales opportunities and provide more thorough customer care.
How to Measure
- First-response time
- Follow-up completion
- Enquiry-to-order rate
Industry Example
Example: A retail business receiving high volumes of product and shipping status inquiries.
What we can work on
- AI chatbots for supported channels
- Knowledge-based answers
- Lead qualification and appointment flows
- Follow-up and sales assistance
- Human handoff and response quality checks
How we approach the work
We map common questions and lead intake, design the knowledge base, qualification and handoff, then test responses and boundaries before launch.
Set chatbot boundaries before customer use
Start with verifiable answers about services and contact steps. Escalate complaints, exceptions and incomplete information to a person.
Deliverables to agree before starting
An approved knowledge base, conversation paths, escalation rules and tests covering permitted and out-of-scope questions.
What to prepare
Prepare FAQs, service policies, team availability and a knowledge owner, using anonymised conversation examples.
Scope and limitations
Channel connections depend on APIs and account access. The bot must not invent prices, terms or commitments beyond approved information.
Discuss your requirements →See what the work can look like
Three enduring business problems, shown through the work designed to solve them.
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Knowledge-backed reply composer
The problem Teams answer repeated questions inconsistently
Question, source, draft and human review
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Lead handoff and follow-up queue
The problem Interested enquiries receive no follow-up
Approved context, owner and follow-up time
View full-size visualBefore we begin
Can an AI chatbot connect to any website, LINE or Facebook account?
We first check the channel, account permissions and supported APIs. Some functions depend on platform approval or conditions. Integrations are confirmed after a feasibility review, not promised for every account or system.
What happens when the chatbot cannot answer or receives a sensitive request?
We define what the knowledge base can answer and when a person must take over, such as missing information, complaints or consequential decisions. The flow explains its limits and passes necessary context to the responsible person instead of inventing an answer.
What information does an enquiry qualification flow collect?
Start with information necessary to handle the enquiry, such as the service of interest, the task and an agreed contact channel. Access, retention and handoff are defined before CRM integration. The ability to collect more data is not a reason to request it.
What is tested before a customer-facing assistant goes live?
Using approved sample questions, we test answers against source information, ambiguous and out-of-scope requests, human handoff and connection failures. The client reviews the agreed acceptance criteria before launch, with an owner assigned to maintain the knowledge base.
EXPLORE MORE
All services →Related ways we can help
Custom AI Solutions for Business
Design and build AI solutions around real company work, from data and marketing to sales, customer service and internal operations.
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Automation & Business Software
Connect fragmented work and data, reduce repetition and make work status easier to see.
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Private AI Training for Business
Learn one-to-one with the owner of Mentrix: 3 hours for THB 4,900 or 6 hours for THB 8,900, at our office or your location. Travel is quoted separately.
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